Aweber the King of Autoresponders
27. Nov, 2009 
11 Comments
I’ve been following some of the self named Guru circle of internet marketers for a couple of years now and I can say that they have a lot figured out. What genius and execution (more on that another day…). One thing they seem to agree on are what they consider the leading e-mail providers. What are they?
- Aweber
- InfusionSoft
In fact, Jeff Walker (the fame of http://www.productlaunchformula.com and http://www.sixinseven.com), went to the trouble to have aweber clone their service under the domain name http://www.profollow.com. I’m not sure when he did this, but he made a big deal about it when he originally launched Product Launch Formula 2.0 in April of 2008.
He actually promised a bonus for anyone that signed up with profollow.com which would be a collection of videos showing how he used the aweber service and how to do e-mail marketing the “right way”. Since everyone agreed that Aweber was all the rage, I was deciding whether I should use Jeff Walker’s private label version or the regular deal.
So I finally signed up with profollow.com so that I could get the videos. As it turns out, the bonus never materialized. On July 16th, 2009, Jeff’s assistant Betty sent me this:
“Yes, it will be about 3 weeks before Jeff will have time to look into
this… you haven’t missed anything and it is on his list of things.
He hasn’t forgotten about it.”
So I waited, but it never came. Oh well, so what. It was unexpected since Jeff claims to be so big on over delivering and even providing additional unannounced bonuses. I suppose it might be that he just didn’t get enough people signed up to justify the time to make the videos based on the money he makes reselling Aweber. After all, he’s done a few more launches of PLF and related coaching, seminars, etc. since then. Can’t fault a guy for chasing the money.
It probably would have slipped from my mind (like it probably did from the minds of the others that use profollow), except that I’ve been having trouble with Aweber (profollow) today and I’m wondering if it’s time to move on. Usually they’re pretty sharp, but they don’t seem to give much credence to what I say or ask. They just make the changes they like and seem to say “live with it”.
For example, in the last few weeks they rolled out a new webform module that embeds a whole bunch of junk CSS and other stuff to format it. I suspect that a lot of their users don’t even know why this wouldn’t be a good thing, but I have a few gripes about it (including page bloat, SEO and getting it to fit with an existing style on my site). When I asked if there was some way to go back to the old way they simply say “No”. That’s it.
So what’s so bad about it? I’ll just list out the things bother me about aweber (that I can remember right now):
- Their JavaScript web form generator is blocked by ad blocking plugins and software, which means that anyone using the JavaScript to embed an Aweber opt in form may be missing a percentage of web surfers. Fortunately for them, most web users aren’t savvy enough to use ad blocking software (I would guess 20% or less of the web surfing population).
- Their new webforms embed a bunch of CSS (9KB worth of stuff), which may or may not play well with wordpress and/or custom pages on my site. I would rather just have the html form details and let my site CSS trickle down to format that form too, so it fits in. If it’s going to be on every page I also don’t want the bloat there to meddle with my SEO efforts.
- They provide very little control over when to send e-mail. I can’t send two separate e-mails immediately. I can’t decide what time of day to send an e-mail or what day of the week. This may have changed recently as a paid upgrade, but the last time I asked support it wasn’t possible. Even this open source autoresponder allows you to choose down to the exact minute that a message should go out after some threshold time has been met…
- I can’t delay the welcome message to accomplish a committed list type of function. This is where I want someone to sign up on a list that is only a stepping stone list. They should only receive e-mail on that list if they don’t progress on to the next list. Why can’t I delay the welcome message or just skip it?
- Aweber doesn’t provide secure forms, so that if I want to embed a form into a secure page on my site, or post from a secure page, site visitors will get the impression that I’m submitting their information insecurely to a third party. This seems crazy since a secure certificate is as little as $30/year. Why wouldn’t they allow for secure opt in?
- Another secure/non-secure issue is that if I do have a secure site and someone opts in to my list, even when I have confirmed opt in turned off, aweber will send a confirmation message. This is a bit of a limitation of SSL, since they can’t get all the information they need from the page (or so they say), but it’s a bother still the same.
- Their HTML editor for e-mail messages makes including personalized details in URLs impossible. For example, let’s say I wanted to produce a URL that would customize the content on a page on my site, so I would include their name or e-mail address. Well, their HTML editor messes up the URL so that it doesn’t work. (post a comment if you want further explanation).
I can’t remember other issues right now (just as well I suppose). So what about InfusionSoft? Well, I suppose if I had a bundle of money I could go with them. They add a ton of value, but they charge for it too. I do think I’ll end up there someday, but while I’m on the unlimited plan with aweber, I just can’t beat the price for the features with another paid plan right now. I’m also not interested in maintaining the software on my own servers, though I have done this, I do believe that the performance and deliverability would degrade as my lists sizes increase.
On the whole, I am satisfied with Aweber, even though sometimes it seems that they are missing some pretty standard features and control (or that their support doesn’t care what I think). For the price I’m paying and the deliverability I get, I don’t think I can beat them right now.
If you know of another e-mail host that has “fixed” the issues I mention above with Aweber, leave a comment and a link. If I just missed the Jeff Walker videos that he promised as a profollow bonus, then let me know. I would love to hear what he has to say about e-mail marketing, especially if he’s going to give tips about how to build the story and build relationships. Those are two things I think he’s good at, if he would just make those videos.
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Appreciate you taking the time to outline your concerns, hopefully I can help address a few of them for you.
re: JavaScript web form generator is blocked by ad blocking plugins
That is true as Firefox AdBlock does this. It is only used by a tiny percentage of internet users however and using that software is entirely up to the individual user. It also blocks thousands of other very legitimate services. If this is a problem, I would recommend contacting the Firefox Adblock plugin team and let them know how you feel. They are only going to make changes based on what their users request.
re: new webforms embed a bunch of CSS
Yes, we do include a bunch of CSS in web forms to help easily style forms for website owners so they don’t have to contract with a web
designer to do so. Point and click easy is what the vast majority of our users prefer. For advanced users like yourself who don’t need or want the beautiful styled forms its a 2 second select and delete to remove the CSS at the top of the form.
http://www.aweber.com/blog/new-features/web-form-generator-walkthrough.htm
re: sending times
We offer many options to control when your autoresponders are sent such as specific hours of the day, days of the week, and even personalized based on international time zones for each subscriber.
http://www.aweber.com/blog/new-features/autoresponder-send-windows.htm
re: delay the welcome message
We believe welcome messages should be sent when someone subscribers. I’m sorry this is not a function we currently offer or have plans to offer in the future.
Thanks for the reply Tom (Aweber). I just added the lack of SSL support in webforms to my list. What’s the reasoning for this? An SSL certificate is so cheap it’s hard to believe that you don’t have one to secure opt in information.
I should also mention that if stripping out the CSS was the only thing I needed to do it wouldn’t be that big a deal, like you suggest. The next part of the problem is that you’ve got the fields and other form details all jumbled up in div tags that references the classes that get deleted with the CSS, so I actually have to go back and strip all that out and build my own structure around it. It’s more involved than just removing the CSS.
Regarding encrypted form submissions.
When someone signs up for a client mailing list that information is typically also emailed to the client. Accepting the information via SSL and then emailing it to the client is totally insecure. Thus we don’t encourage anyone to collect the sort of data that needs to be encrypted at that level. Our client login areas are fully encrypted.
Good point on email being insecure. That makes sense, but it doesn’t change the reason that someone would want to use it. The main reason is consumer confidence.
I really do appreciate that you’ve been so responsive. Thanks.
The point the author makes about ssl web forms was misunderstood by the Aweber CEO. The problem is that Aweber returns a confirmation page via http:// (non-secure) even if the optin occurred on a secure (https://) page.
This triggers a security alert in most browsers that confuses and increases doubt in the consumer. This is more of an issue when using hooks in shopping carts to auto subscribe to Aweber when a customer makes a purchase and checks the optin box for a newsletter.
Aweber needs to:
1. Offer to disable a confirmation return page altogether.
OR
2. Sniff the protocal and return in like manner.
I think you’re right about the browser alert that you’re going to an insecure page. I also know that aweber has said that they don’t have access to all of the referrer information when optin occurs through SSL. I think both of your options would work though.
I am looking for the best autoresponder service I have been with with AWeber from the very beginning (for a couple of years now.) Thanks that you remind me I should write a post about their latest service updates. – Best regards
Jerry, Once you get it written up and posted somewhere, come back and post a link here…
This is in regards to Jeff Walker. Hasn’t anyone else had the same issue. I recently purchased through my brother the Mike Filsaime 7 Figure Code online DVD’s through Jeff Walker’s affiliate link, and was promised two bonus videos which has never materialised. I’ve dealt with a lot of people, but Jeff Walker is the only one who hasn’t followed up on his promise to deliver the bonuses. His assistant Betty kept saying it’ll be coming soon. It’s been over two months, and still no word. I still would like to see Jeff deliver on his promise of the bonuses.
Sometimes he seems really busy, but then he’s got time to run his seminars or do another launch of his product. I’m not sure why he doesn’t follow through on his promises. Especially since he’s so good at the talk. In his 15 videos of his product launch live conference he talks a lot about how the most important thing in business is to respect your customers and make them happy. What he says is true, even if he’s unable to follow through with it himself.